FAQ

Registration

1. Register a member for free, we will protect your personal information and never disclose it to any third party.

2. When you register on ASTAMall.com, please fill the true information so that we can get in touch with you if there is anything wrong with your order.

3. You can buy directly if you do not want to register at the first time, we will send you a random password to your email once your payment is completed and then you will become our member, you will be able to login and check all your orders information.

 

Orders and Delivery 

1. How long it usually takes to get the delivery after I make the payment? 

Most orders can be delivered in 10-30 minutes. For some special orders, it may require extra verification which might cause a delay. If we need extra information from you, we will contact you by phone or email, and you can also contact us if you have any questions regarding your order, you can contact our Livechat Service.

2. Why do you need to call me sometimes before processing my order?

In order to confirm your order information is 100% correct, we need to make a confirmation call with you sometimes before the delivery. 

3. Sometimes I have confirmed the stock before placing my order, but later after I place my order, you guys say you are out of stock?

Due to large demand of the game currency on our site, our stock updates every minute. So the situation you mention could happen, but it rarely happens since we usually have enough stock. 

4. How do you make the delivery if I buy the game currency on your site? 

For the game currency, we usually deliver it to you by Mail System or face to face mode in game; you can contact our Livechat Service for more details about the delivery.

5. How do you guys do ASTA power leveling? Do you use bots? 

We only do manual powerleveling rather than any other illegal methods like botting, exploiting etc. ASTAMall.com has its own powerleveling office with a lot of professional levelers. Make sure to report us if you find any illegal method is used during the powerleveling, we will start an investigation immediately once we get your report. And you will also be compensated if your account gets destroyed due to the use of illegal methods during the powerleveling process.

6. Where should I leave my account information if I buy powerleveling service? 

You can leave your account information in the comment form, and the information should include Login/password/character name/country/realm. If you have any other request, please leave it in the comment form as well, we will our best to meet your needs.

 

Payments

1. What payment methods do you accept? 

At present, you can pay by Paypal, Credit Card, Debit Card and Western Union.

2. How can I pay with my Credit Card or Debit Card?

Once you are redirected to the paypal page, you will see an option as" Pay with an independent Credit Card", you can choose that option and you will be able to pay with your Credit Card or Debit Card. If your card is refused, you can contact paypal support and they will check the reason for you, as we know, some cards are not accepted by paypal. 

3. The currency of my Credit Card is not in USD, can I still pay?

Sure! Your Credit Card payment will be made through Paypal, your Credit Card Company or your bank will determine the currency exchange rate which will be applied to your payment. 

4. How do I pay via Western Union?

Please Click Here to check the details of how to pay via Western Union. http://www.westernunion.com

5. What is a pending echeck?

Why do I have to wait for it to be cleared? A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks usually take 3-5 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to ASTA-platinum's account and then your order will be processed immediately thereafter. 

6. What should I do if I want to get a refund? 

You can email us your refund request by using your registered email with your order ID and refund reason, or contact our LiveChat System. Then our operators will help you handle it. 

7. How long it takes until I get my refund?

If you pay by paypal, the money will be shown up in your paypal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up in your card. 

8. Is it secure to pay on ASTAMall.com? Will my personal information be protected?

You never need to worry about the security to pay on ASTAMall.com, and your personal information will be very safely protected. ASTAMall.com has been verified by VeriSign and McAfee. ASTAMall.com has taken security measures to protect our customers' payment information and any other personal information. We assure all the information you submit will never be disclosed to any third parties. 

 

If you have any other question which is not listed above, you can contact our 24/7 LiveChat Service or email us, we will give you an answer as soon as we can. Thank you! 24/7 Online Support

FeedBack

Copy Right @ astamall.com. All Rights Reserved Sitemap